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  Public Ticket #1815485
Page content goes white on button click
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  • mikePTI started the conversation

    Hi - When I click on a nectar button which has a mailto command on its a href - the "ajax-loading-screen" div changes opacity to "1" and hides the page content... How can I prevent this from happening as I do not want it too?

    Thanks

  •  8,996
    Tahir replied

    Hey Again,

    If you have Page Transitions Turned On Please Switch the Animated Transition Method to "Standard" in Salient Theme Options -> Page Transition Section.

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7

    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors .

    Best


    ThemeNectar Support Team 

  •   mikePTI replied privately
  •  75
    Scott replied

    Hey there,

    Thanks for reaching in,

    Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.

    Hope this helps,

    Regards

    Themenectar Support Team

  • mikePTI replied

    It seems more like an intended behvaiour than a plugin clash to me? e.g. when you click any button to move to a new page - the page transition animation is called to be rendered - this is what is happening here but it should not as the button click is not loading a new page - is there a way to force the page transition to not fire on this button click?

  •  8,996
    Tahir replied

    Also be sure to check/uncheck this Disable Fade Out On Click option : http://prntscr.com/8f3bj7 ?. 

    Best 


    ThemeNectar Support Team 

  • mikePTI replied

    Thanks - yes, this fixed it - I thought I had tested that before...