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  Public Ticket #182519
mp4 plays in background when not active slide
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  • Katrina started the conversation

    Hi!

    I am loving this theme. I have just one issue. I am using the Nectar slider on my homepage and have the second slide set to a self-hosted mp4 video background. The only problem is that the audio plays as soon as the page is loaded, before even switching to the second slide. It happens in firefox and on my phone, which is an android. Any help would be appreciated.

    Thank you for a great theme!

  •  8,839
    Tahir replied

    Hey Katrina!

    Could you please update to version 3.15 .

    Cheers


    ThemeNectar Support Team 

  • Katrina replied

    Hi Tahir,

    Sure. Only thing is that I'm not showing that I need an update. It does say I'm on 3.1, but doesn't give me the option to update. Do I need to re-download?

    Thanks!

  • Katrina replied

    I figured out how to update and it's better in firefox. I still get a little flutter of audio when the page loads. But the audio is still loading in mobile.

  •  8,839
    Tahir replied

    Hey Katrina!

    That might be due to the hardware capability of the mobile device. 

    Cheers


    ThemeNectar Support Team 

  • Katrina replied

    Hi! Unfortunately, it's still happening on both my Samsung S3 and in firefox. Any clues? It works perfectly in chrome, but completely crashes ie, as well.

  •  8,839
    Tahir replied

    Hey!

    I have starred the ticket for the developer so that he can take a look at this ticket. Though currently he has his hands full with the latest major update so it might take a while for him to get back to you. Thank you for your patience.

    Best Regards

    -T


    ThemeNectar Support Team 

  • Katrina replied

    Hi Tahir,

    Any news on this issue? Alternatively, if I could mute the audio on this slide altogether, that would work for me as well.

    Thanks!

  • Katrina replied

    Nevermind! I just made a version of my video without audio and put that in the slide. Problem solved! I so love this theme and have already gotten many complements on my site. Thanks so much!