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  Public Ticket #1840686
Editing salient page destroys admin-ajax.php. Cannot save changes.
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  • Maciej started the conversation
    January 3, 2019 at 6:51pm

    I noticed that after adding more than one change to my page "Update" button gets disabled and in developer tools i see only failed requests to admin-ajax.php - see the screen shot. The only way to avoid it is to change one thing and save but this takes ages to reload the page... Please help, It happened suddenly. Maby this is caused by too complicated page structure? I updated wordpress to newest version and also Salient and Wp Bakery plugin but this doesn't help.

  •  8,996
    Tahir replied
    January 3, 2019 at 6:52pm

    Hey 

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.1 and not 7.2 as its incompatible .

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 

    ThemeNectar Support Team 

  • Maciej replied
    January 3, 2019 at 7:03pm

    Provided plugin is no longer available for download

  •  8,996
    Tahir replied
    January 3, 2019 at 7:08pm

    You can use any other plugin or your hosting provider resource .

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .

    Best

    ThemeNectar Support Team 

  • Maciej replied
    January 15, 2019 at 10:20am

    Issue still persists. The only plugin I have is Wp Pagery Page Builder. This is the only plugin I have installed in my wordpress and the only one active .

    (See attached screenshot)

    I managed to find a workaround to this issue.

    1. Go to Wordpress admin dashboard -> Plugins -> disable Wp Bakery Plugin

    2. Refresh not working page to see it with default Wordpress editor

    3. Go back to WP admin dashboard -> Activate Wp Bakery plugin

    4. Refresh not working edited page and hope it will work again.