A few days ago, I installed the updated Salient theme and WP bakery plugin for my Wordpress through my FTP. Things seemed to be working, but I now realize I am unable to install any new plugins to my site through the Wordpress dashboard. I contacted my server-side host, and they say there is no problem on their end so the issue must be originating in my theme code. When I try to install, it hangs and throws a "500 internal server error" (Screenshot attached)
I'm hopeful you've heard of other people experiencing similar issues and have an easy solve - it's very difficult to be working on a site and be unable to install or activate new plugins.
A few days ago, I installed the updated Salient theme and WP bakery plugin for my Wordpress through my FTP. Things seemed to be working, but I now realize I am unable to install any new plugins to my site through the Wordpress dashboard. I contacted my server-side host, and they say there is no problem on their end so the issue must be originating in my theme code. When I try to install, it hangs and throws a "500 internal server error" (Screenshot attached)
I'm hopeful you've heard of other people experiencing similar issues and have an easy solve - it's very difficult to be working on a site and be unable to install or activate new plugins.
Thanks.
Hey there,
Your PHP Settings are likely not correct.
Please ensure you are running the PHP version 7.1 or 7.2
You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/
Recommended PHP configuration limits are as follows:
max_execution_time 60
memory_limit 256M
post_max_size 48M
upload_max_filesize 48M
Please have your host fix this up for you.
Regards
Themenectar Support Team