Our website seems to be stuck on the home slider. The menu won't show up at all on desktop and is unclickable on mobile. All our pages work if we go to them through their links.
We've updated to the most recent version of the theme. We tried turning off page transitions. We looked at the java script loading on desktop and mobile, but we can't make sense of what it's trying to tell us.
Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hi, we tried deactivating third-party plugins and clearing cache after each deactivation, still no luck getting the website to act any differently.
We recently noticed Wordpress auto-updated our site to Wordpress 5.0.3 on January 9th which is around when we noticed the site acting odd...could those be connected? If so, how might we go about troubleshooting that?
Please update to Salient Theme Version 10.0.1 and Salient VC 5.6.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
Hi Tahir, thanks for the suggestion to update. The Salient theme is updated to 10.0.1 and Salient VC is updated to 5.6.
Just deleted the entire site's cache to ensure everything is reset and it seems to have fixed whatever was wrong. We'll keep you updated if we run into any other issues.
Our website seems to be stuck on the home slider. The menu won't show up at all on desktop and is unclickable on mobile. All our pages work if we go to them through their links.
We've updated to the most recent version of the theme. We tried turning off page transitions. We looked at the java script loading on desktop and mobile, but we can't make sense of what it's trying to tell us.
Hey there,
Thanks for reaching in,
Seems like some sort of plugin conflict. Have you tried plugin compatibility test. Please try deactivating your third party plugins one by one while clearing your cache each time in order to figure out if one of them is causing this.
Hope this helps,
Regards
Themenectar Support Team
Hi, we tried deactivating third-party plugins and clearing cache after each deactivation, still no luck getting the website to act any differently.
We recently noticed Wordpress auto-updated our site to Wordpress 5.0.3 on January 9th which is around when we noticed the site acting odd...could those be connected? If so, how might we go about troubleshooting that?
Any other ideas what the culprit could be?
Thanks for your help.
Hey Again,
Please have a look at this Article :http://themenectar.com/docs/salient/wordpress-5-0-update-guide/
Please update to Salient Theme Version 10.0.1 and Salient VC 5.6.
If you are not seeing the Plugin Update Notification you need to uncheck the " Disable Theme Reccomended Plugin Notifications " Field in "Salient Theme Options Panel" -> General Settings -> "Toggle Theme Features" Section .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/updating-salient/ .
Best.
ThemeNectar Support Team
Hi Tahir, thanks for the suggestion to update. The Salient theme is updated to 10.0.1 and Salient VC is updated to 5.6.
Just deleted the entire site's cache to ensure everything is reset and it seems to have fixed whatever was wrong. We'll keep you updated if we run into any other issues.
Thanks for your help.
Hey there,
Thanks for reaching in,
Please be sure to reach in in case you encounter another issue,
Regards
Themenectar Support Team