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  Public Ticket #187323
Firefox and Video
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  • Mikel started the conversation

    Does anyone have issues with video not playing in Firefox?

  • Mattias replied

    I have! Looking for a solution but nothing so far. 

  • Mattias replied

    If it works locally you probably need some server configuration. Check this out: http://stackoverflow.com/questions/6139969/video-file-ogv-plays-locally-in-firefox-but-not-from-server 

  • Mattias replied

    Otherwise - start with this one. http://stackoverflow.com/questions/15656465/html5-video-not-playing-in-firefox

  • Mattias replied

    One final solution that seems to work - remove the webM file. When I do this the movie works in FF, IE, Chrome and Safari. 

  • Mikel replied

    I'll check this out and thank you so much for some direction :)

    It does play in all other browsers online - Safari, Chrome, IE....just does not work on firefox :/

    http://new.nancyglassproductions.com/about/about_n...

    I'll let you know if I can get the above solution to work.

    THANKS!

  •  8,470
    Tahir replied

    Hey Guys!

    Please see Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf . Do run your videos through the online convertors mentioned in the guide as we ran our videos throught them for the videos.

    Thanks


    ThemeNectar Support Team 

  • jordan replied

    I have this same problem on mobile anything. I ran all my files through the online converter. I'm on the latest salient dl and I could not get nectar slider videos to play on mobile (any mobile device, local or otherwise). Once I removed the webm video it worked everywhere. I was even able to load my original .mp4 file. The problem is I had a very high bit rate on the mp4 as that was what the desktop seemed to prefer and I wanted a good quality file. Now I'm serving up that same file to the mobile version and I can't imagine how much of the data plan that would chew up for customers.

  • jordan replied

    I forgot to mention I forced the htaccess file to load the info from the pdf troubleshooting guide. My apache server should load those automatically, but I just wanted to make sure. Still no dice.

  • Austin replied

    I've tried all the suggestions as far as adding the code in the htaccess file and running the videos through the online converter, but I'm still not having any luck. Any chance I could have someone look at it for me? I'm afraid to mess with the htaccess file much more than what I already have with the code you mentioned in the PDF since I'm not super familiar with it.

  •  8,470
    Tahir replied

    Hey Guys!

    Please see the Explanation by Nectar on using Video on Mobile here : https://www.youtube.com/watch?v=FLU9Pxo_RD8&featur... .

    Thanks


    ThemeNectar Support Team