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  Public Ticket #191089
Salient 4.0.1 - Portfolio Images Not Displaying
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  • Scott started the conversation

    Just updated to Salient 4.0.1 and none of the portfolio images are displaying.  

  •  8,849
    Tahir replied

    Hey Scott!

    Try going to Settings/Permalinks, changing to another permalink structure, and back to "post name," and Pressing the Save Button. 

    Cheers


    ThemeNectar Support Team 

  • Scott replied

    Thanks for the reply,

    I tried changing the permalink structure a few times, but still no images are displaying.  Everytime I revert back to Salient 3 - images load no problem.  But 4.0 and 4.01 - portfolio images don't seem to load.  I've tried making adjustments to the custom CSS and I've tried adding the portfolio element to new pages...tried adding new portfolio items.  Images still not loading.

  •  8,849
    Tahir replied

    Hey Scott!

    I dont see any reason why the images would stop working . Maybe you have not set the new options correctly. Also we have version 4.0.2 out as well.

    Thanks


    ThemeNectar Support Team 

  • Scott replied

    Yeah...I'm stumped.  I'll give 4.02 a try, but I'm not hopeful at the moment.  When I update the theme, should I have to make changes to the options of portfolios that are already in place?  I didn't see anything in the documentation...so just wondering.

  •  8,849
    Tahir replied

    You could try opening it up and just pressing the save button. That should fix some messed up values if there are any. 

    Cheers


    ThemeNectar Support Team 

  • Scott replied

    I have recently updated the theme to 4.0.3 and I'm still having the same issue that was never really resolved (I just kept reverting back to working version of theme).  I'm hoping you guys can take a look at the issue I'm having while I have the problem published: http://riveroflakesheritagecorridor.org/things-to-...

    Thanks for your help!

    - Scott

  •  8,849
    Tahir replied

    Hey Scott!

    Your dns is not reachable. Also you havent really given details to what problem you seem to be having. If you can elaborate it maybe we could identify the issue. 

    Thanks


    ThemeNectar Support Team 

  • Scott replied

    Tahir,

    There's an entire thread here discussing the issue.  The site is up and reachable.  Please help.

  •  8,849
    Tahir replied

    Its not reachable . Please see screenshot: http://prntscr.com/3j3v8z . There was css that was hiding it . 

    Add this into the Custom CSS box located in your Salient Options panel:

    body .portfolio-items .col .work-item{
        opacity:1 ;
    }
    

    All the Best,

    -T


    ThemeNectar Support Team 

  • Scott replied

    Tahir,

    You are the man!  Thank you so much!!

  • Greg replied

    Hi, we're having the same issue.  We changed permalinks with no resolution. Also added the custom CSS above to no avail.  None of the portfolio images are showing now on the Gallery page but they do if you click on one to see the detailed page.  They all worked in the past.  About a month ago, we updated to the latest salient version as of that time.

    http://sweetology.com/gallery/

    Thanks for your help!

  •  8,849
    Tahir replied

    Hey Greg!

    Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .
    Thanks 


    ThemeNectar Support Team 

  • Tamala replied

    Hi there Tahir,

    I am having the same problem. The images are blacked out. When I click on them they are fine but in the gallery it is blacked out. Please see screenshot.  I also deactivated plugins. Yeah so my problem is the same as Greg above.

    Please help. Thank you so much,

    Tamala

  •  8,849
    Tahir replied

    Hey!

    Hey - have you tried to reach out to your host to see if any server side caching is enabled? If they say no try repairing your database by following this:

    http://www.maketecheasier.com/fix-corrupted-wordp...

    Also try using this plugin : https://wordpress.org/plugins/regenerate-thumbnail...  . 

    Thanks 


    ThemeNectar Support Team 

  • stevenbauwens replied

    Same here.. some images do load, others remain grey, but display once you open the post. https://www.merritt.ca/news/

    Tried some things, somehow switching and switching back the permalink structure made more posts visible but not all posts. I also added the CSS script and that helped load some more images, but those older than 3 months still don't load. (Also installed the regenerate thumbnails plugin)