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  Public Ticket #193672
Salient icon in wordpress
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  • Nuno started the conversation

    Hello

    I have an error in the icon associated to the salient configuration menu, where is supposed to be this icon and how can o solve this.

    Thanks

  •  8,427
    Tahir replied

    Hey Nuno!

    Could you please update to version 4.0.2 . Re-download from Themeforest. 

    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the <a href="http://themenectar.com/changelogs/salient.html">changelog </a>
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.

    Cheers


    ThemeNectar Support Team 

  • Nuno replied

    i had already done that with the same result, any more ideas?

  •  8,427
    Tahir replied

    Hey Nuno!

    I believe it is a path issue. Did you move sites or running a multisite ?. If you right-click on the icon and choose inspect element you will see the browser console and see the path of the missing image.

    Thanks


    ThemeNectar Support Team 

  • Colin replied

    Confirm this issue. Paths are correct, files are actually there, yet in Chrome, broken icon shows and in Firefox nothing shows (blank space).

  • Nuno replied

    This problem was solved with the last update.

    Thanks for your help

  • David replied

    I am having the same problem, I am afraid to update and it affects my settings or the css files I edited, as it is nearly close of the launching date of this website, is there any specific file which I could replace to solve this issue?

  •  8,427
    Tahir replied

    Hey David!

    Please see url : http://premium.wpmudev.org/blog/upgrade-wordpress-...  . It has some very helpful tips. 

    Thanks 


    ThemeNectar Support Team 

  • David replied

    Thanks Tahir,

    I have updated the theme today and the icon is still with the same error. I also realized I was already using the latest version: themeforest-4363266-salient-responsive-multipurpose-theme-wordpress_theme.zip

  •  8,427
    Tahir replied

    Hey David!

    The latest version is 4.9 . Are you running Theme version 4.9 . 

    Thanks 


    ThemeNectar Support Team 

  • David replied

    Yes. I am running version 4.9 and the problem isn't fixed yet (see attached image).

    I really don't know what to do, could you please help me?

  •  8,427
    Tahir replied

    Hey Again!

    Your server might not have the svg file type added in the server .htaccess file. Please see : http://www.w3.org/services/svg-server/  . 

    Also the latest theme version is 5.0 so do update to that . 

    Thanks 


    ThemeNectar Support Team 

  • David replied

    Thanks Tahir, I did both things and now it is fixed!

    Have a great year.