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  Public Ticket #1947452
Firefox: header background video stops/disappears
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  • VISIAN started the conversation

    I don't know if this is a known bug, but in Firefox the video background in the header stops sometime after scrolling down or going to another tab. And eventually it disappears completely and only the background color remains. It seems to be only in Firefox. Just curious if this is known bug or something we could fix? Using Webm and MP4 video approx. 40 seconds long as the video background with the header settings set on page settings (not Nectar slider).

  •  8,996
    Tahir replied

    Try passing the video through the online convertors. 

    Please have a look at this Article :Troubleshooting Video Backgrounds.

    Best


    ThemeNectar Support Team 

  • VISIAN replied

    Thanks, but video plays okay on first load and loops if you keep the tab open and active. But it seems to be an issue with Firefox. I found other examples in other themes doing the same. Maybe  the video player used is the same across different themes, so they all have the same "bug", or it could be a Firefox "feature". I will look into it further...

  •  8,996
    Tahir replied

    That is likely a Firefox Browser policy , though gonna escalate to the Developer to confirm .

    Best


    ThemeNectar Support Team 

  •  1,089
    ThemeNectar replied

    Hey VISIAN, could you kindly share one of the page URLs where this is occurring for you so I can take a closer look? So far I haven't been able to replicate that on here: http://themenectar.com/demo/salient-business/about/#culture

    Thanks in advance