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  Public Ticket #1966684
Front End Editor
Closed

Comments

  • _dan_ko started the conversation

    I am unable to access the "Front End Editor" when editing any page. I am on the latest Chrome browser with all extensions turn off. 

    1. In WP-Admin, go to Page section, and hover over page that you want to edit and click Edit.

    2. Click Frontend Editor button above WPBakery Page Builder section and below Title field.

    Expected Behavior - leads me to use visual composter of web page.

    Actual Behavior - blank and static loading screen (screenshot attached)



  •  75
    Scott replied

    Hey there,

    Your PHP Settings are likely not correct. 

    Please ensure you are running the PHP version 7.1 or 7.2

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    max_execution_time 60
    memory_limit 256M
    post_max_size 48M
    upload_max_filesize 48M

    Please have your host fix this up for you.

    Regards 

    Themenectar Support Team

  • _dan_ko replied

    Ok, I've confirmed two things with my host: 

    • PHP is currently version 7.1
    • PHP config limits are as you specified

    I am still running into the issue after allowing 30 minutes for any changes made on the host to fully take shape.

    Any next step recommendations?


  •  75
    Scott replied

    Hey there,

    Thanks for reaching in,

    Did you clear your cache after the host made the changes?

    Regards

    Themenectar Support Team

  • _dan_ko replied

    Good thought, but no luck. 

    1. Cleared the cache using W3 Total Cache's "Empty All Cache" feature.
    2. Cleared browser cache on latest Chrome browser and tried again. No luck.
    3. Then I opened a private browsing session in latest Chrome - no luck.
    4. Then I repeated steps 2 and 3 on latest Safari browser - no luck. 

    Got any other suggestions?

  •  8,994
    Tahir replied

    Hey Again,

    Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors .


    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks


    ThemeNectar Support Team