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  Public Ticket #197075
Help Formating MOV's to properly play as MP4's
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  • Jud started the conversation

    for some reason, i cannot get my MP4's to play on internet explorer. I have tried this in the latest version of the theme and it still does not resolve.

    Does anyone have experience with this that would be willing to help me out: [email protected]

    Thanks!

  •  1,070
    ThemeNectar replied

    Hey Jud, sorry for the delay! The queue has been hectic since WP 3.9 came out and caused initial panic. Thanks for your patience :)

    Can you please just provide me a URL to a page that the mp4 is failing on so I can check it out and see what the issue is?

    Cheers!

  • Fareed replied

    Hi,

    I am having the same problem on my site. The mp4 which I converted from .mov is not loading in IE: http://www.canadavisaoffice.ca/

  • Jud replied

    Hi Fareed - I eventually gave up on the Nectar slider video and just uploaded the videos to Wistia where I loop them. The major thing you miss out on is the text overlay functionality. 

  • Uri replied

    You guys are describing the EXACT issue I'm experiencing... No other resolution beyond Wistia?! 

  • Uri replied

    Ok.. scratch that... using the online converter recommended in the pdf resolved my mov-->mp4 issue... The unique thing is that it was only happening with ONE video (one that I bought at iStock, btw).

    Converter is at - http://www.online-convert.com/