Hello, I am unable to view my basket and checkout via woocommerce on my site. When I click one of them I'm redirected to my homepage.
I'm pretty sure i've been able to access both of these on my live site at some point in the past but as i've been developing it for some time and must've messed up the code somewhere.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
I deactivated all but Salient and Woocommerce plugins and had no luck. By following the menu WooCommerce > Settings > Advanced it shows that no page is selected, could this be why? I'd assumed there would be one preloaded
There's no checkout page to select, just pages I have created. Is it possible that i've deleted it without realising? If so what would be the solution to getting back the original Salient theme pages?
Hello, I am unable to view my basket and checkout via woocommerce on my site. When I click one of them I'm redirected to my homepage.
I'm pretty sure i've been able to access both of these on my live site at some point in the past but as i've been developing it for some time and must've messed up the code somewhere.
Thanks
Hey Again,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Best
ThemeNectar Support Team
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Best
ThemeNectar Support Team
I deactivated all but Salient and Woocommerce plugins and had no luck. By following the menu WooCommerce > Settings > Advanced it shows that no page is selected, could this be why? I'd assumed there would be one preloaded
Yes please select that and check .
Best
ThemeNectar Support Team
There's no checkout page to select, just pages I have created. Is it possible that i've deleted it without realising? If so what would be the solution to getting back the original Salient theme pages?
Hey Jordan,
You can reinstall the core WooCommerce pages which the plugin normally creates when installing by doing the following:
Clicking that will install all the missing WooCommerce pages. Pages already defined and set up will not be replaced.
Worked perfectly, thankyou!