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  Public Ticket #2058499
WPBakery not working with new Salient
Closed

Comments

  • Kevin started the conversation

    I updated to the latest Salient, and associated plug-ins. I cleared the cache, and performed other instructions here.

    I enabled the WPBakery Page Builder (Visual Composer is gone) and disabled Gutenberg. 

    But now whenever I try to edit a Page or Portfolio, it takes me to the generic text editor page. 

  •   Andrew replied privately
  •   Kevin replied privately
  • Kevin replied

    Well, I spoke too soon. Now the Salient settings page shows blank panels for all of the settings. AND I still can't add a user since there's no password entry (just a Show Password button). Tried clearing the cache again, switching to a different theme, etc.

    Kevin

  •   Andrew replied privately
  • Kevin replied

    Here is the result of my attempt to add a new user. Note that there's no place to enter a password, and the Show Password button does nothing. 

    Also attached a screenshot showing the blank Salient panel.

    Tested this on IE, Firefox and Chrome.


  •   Andrew replied privately
  • Kevin replied

    Huh, well it started working today. There were upgrades to three plug-ins, so maybe that did the trick.

    This issue can be closed.

    KEvin

  •  6
    Mercer_Design replied

    My client is having the same issue (site was handed over to them last year) but as their support has now run out I can't submit a ticket. Are you able to tell us how your issue was resolved? I can't see your attached screenshots/private replies. The client urgently needs to make changes to their site but without a visual editor in Wordpress pages, they can't.

  •  3,057
    Andrew replied

    Hi Mercer_Design,

    They should disable gutenberg editor.

    4619645214.png


    Hope this helps.

  •  6
    Mercer_Design replied

    Hi Andrew, we don't have that option anywhere?

  •  3,057
    Andrew replied

    Hi Mercer_Design,

    Did they update by following the instruction here:

    http://themenectar.com/docs/salient/wordpress-5-0-update-guide/

    Ensure you install classic editor.

    Hope this helps.

  •  6
    Mercer_Design replied

    Hi Andrew,

    They didn't updtae using those instructions - they just clicked update and followed the screen. Is there any way of reverting back? How can we fix this as they are still unable to update their site?

  •   Andrew replied privately