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  Public Ticket #205991
Broken Theme Panel Tabs
Closed

Comments

  • Marcin started the conversation

    Hello,

    I've jsut installed wordpress and theme. Got problem with theme options panel. Take a look at attached screen.

    I tried both metod to install theme by FTP and WordPress. Also tried to update permalinks

  •  8,839
    Tahir replied

    Hey Marcin!

    Can you try Deactivating all plugins, Switch to default theme and then again switch to Salient. 

    Thanks


    ThemeNectar Support Team 

  • Marcin replied

    Hey Tahir,

    Still the same error.

  •  8,839
    Tahir replied

    Hey Marcin!

    If none of the above work , its likely that some of the theme files did not copy over and are missing. Could you please try uploading the theme via the Themes Menu in the backend dashboard of WP . 

    Thanks


    ThemeNectar Support Team 

  • Marcin replied

    Hey Tahir,

    I tried do that by Themes Menu and via FTP it doesn't help ;/

  •  8,839
    Tahir replied

    Please provide wp-admin access so we can take a look. 

    Thanks


    ThemeNectar Support Team 

  •   Marcin replied privately
  •  8,839
    Tahir replied

    Hey Marcin!

    I just tried to reupload the theme and not i am seeing a php error in the theme. Could you please provide ftp login details so i can take a look or delete the salient folder in the themes directory and try to reupload it again. 

    Thanks


    ThemeNectar Support Team 

  •   Marcin replied privately
  •  8,839
    Tahir replied

    The ftp details arent correct. The server must be a url and not text only. 

    Thanks


    ThemeNectar Support Team 

  •   Marcin replied privately
  •  8,839
    Tahir replied

    Hey Marcin!

    It seems like a server timeout issue. Please contact your hosting provider and tell him to increase Php 'max_execution_time'  because everytime i upload the theme the server does not extract it correctly and therefore the theme gets corrupt since all the files are not there. 

    Thanks


    ThemeNectar Support Team 

  • Marcin replied

    Hey Tahir,

    I've changed it to 5 minutes now.

  •  1,070
    ThemeNectar replied

    Hey Marcin! Sorry for the delay - the behavior you're describing seems to be this:

    http://themenectar.ticksy.com/ticket/178318

    Please see the ticket in regards for the solution and if that fails, please raise this issue of the slashes getting stripped to your hsting provider so they can disable whatever server setting is causing that.

    Cheers


  • Marcin replied

    Hey,

    Yeah it was the same problem!

    Thanks for your help!