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  Public Ticket #208473
Firefox Video Issue (New)
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  • Morgan started the conversation

    Hi there,

    My theme had been working beautifully -- however after upgrading to the latest version, my video (on the Nectar slider on the homepage) no longer works in Firefox.

    It works fine in Chrome and in Safari.

    I'd had it fixed and working well about a month ago.  Any ideas what changed?  Was it the update?

    Suggestions would be appreciated.

    Thanks.

    Morgan

  •  8,839
    Tahir replied

    Hey Morgan!

    It seems to be working alright in my latest firefox on windows. Glad you got it sorted .

    Cheers


    ThemeNectar Support Team 

  • Morgan replied

    Hi Tahir --

    Sorry, it's not working on Firefox for Mac.  Had 3 different people try it.

    Here's what I'm seeing in Firefox:

    http://plumeinternal.s3.amazonaws.com/SalientProbl...

    Where none of the slider is loading.

    As a test, this is what I see when I see when I try a direct link to the mp4 through firefox:

    http://plumeinternal.s3.amazonaws.com/SalientProbl...

    Here's what I see when I look at the direct link to the webm however:

    http://plumeinternal.s3.amazonaws.com/SalientProbl...

    I know that in previous versions, Firefox & Chrome were using the webm and Safari was using the mp4.  Is this still true?

    Note that the webm works fine in Chrome.

    Please help!

  •  8,839
    Tahir replied

    Hey Morgan!

    Can you please make sure you have all the points covered in  Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf

    Thanks


    ThemeNectar Support Team 

  • Morgan replied

    Weird.  I re-encoded both files and it's working again.

    Not sure why the old files would have broken!

    Thanks.