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  Public Ticket #208540
Elements in Pagebuilder
Closed

Comments

  • keno started the conversation
    May 5, 2014 at 12:00pm

    Hi there,

    in your videos I saw about 30 different Elements to choose from.

    On my page builder I can only see 9 Elements.

    How do I find the missing 21 elements?

    Thanks a lot!

  •  8,839
    Tahir replied
    May 5, 2014 at 5:29pm

    Hey Keno!

    Could you try deactivating all plugins and check if the missing elements show up.  Activate one by one to find the cluprit. 

    All the Best,

    -T

    ThemeNectar Support Team 

  • keno replied
    May 7, 2014 at 5:37pm

    I shut almost all off....the only ones which are running can be seen on  attachment 1....and it still looks like on attachment 2.

    Any ideas on how to get the missing elements?

    It's the same on firefox and on safari....

    Thanks in advance!

  •  8,839
    Tahir replied
    May 8, 2014 at 12:22pm

    Could you try reinstalling the theme as well as turning all of the plugins off. 

    Thanks

    ThemeNectar Support Team 

  •   keno replied privately
  •  8,839
    Tahir replied
    May 8, 2014 at 5:44pm

    Hey Keno!

    Could you please provide us wp-admin details so we can take a look at your backend. 

    Thanks

    ThemeNectar Support Team 

  •   keno replied privately
  •  8,839
    Tahir replied
    May 15, 2014 at 11:07pm

    Hey Keno!

    Could be a browser cache issue. Could you try clearing your browser cache and check if you see these issues. Also try editing the site in a different browser then the one you are currently using. 

    Thanks

    ThemeNectar Support Team 

  • keno replied
    May 31, 2014 at 4:34pm

    This is how it looks in Firefox....same as in Safari...

  •  8,839
    Tahir replied
    June 2, 2014 at 1:55pm

    Hey Keno!

    Please provide wp-admin login user pass in a private post so we can take a look. 

    Thanks

    ThemeNectar Support Team 

  •   keno replied privately
  •  1,070
    ThemeNectar replied
    June 4, 2014 at 11:59am

    Hey Keno - we'll need your WordPress admin login credential with admin user level access in order to take a look around :)

    Cheers

  •   keno replied privately
  • keno replied
    June 9, 2014 at 3:53pm

    Hi there,

    I found out by myself how it works to activate all elements in the visual composer.

    Thanks,

    Keno

  •  1,070
    ThemeNectar replied
    June 9, 2014 at 9:42pm

    Hey Keno! Sorry for the delay - I was going to log in again now but see you've changed the PW and sorted it. What turned out to be the issue?

    Cheers

  •   keno replied privately
  •  1,070
    ThemeNectar replied
    June 12, 2014 at 12:43am

    Hey again!

    Thanks for letting me know what the issue turned out to be :)

    In regards to the translation query - those are all the needed steps, but we can take it one at a time and i'll walk you through it :)

    Firstly, open the file wp-config.php which is located in the root of your WordPress install - so FTP connect to your server, locate that file and open it up. Once you're inside of it scroll down until you see 

    define('WPLANG', '');

    There will be something set in the '' - please let me know what that is and we can go to the next phase :)

    Cheers