When a user tries to open and play a video on our Video's -page it is not shown. Instead it displays an error: You don't have permission to access /wp-content/themes/salient/includes/portfolio-functions/video.php on this server.
How can I fix this?
Another issue I have is that the homepage background video is not shown on all computers. For instance it is shown on an Imac desktop computer, but not shown on a laptop with Internet Explorer. How can I fix this issue?
Could you please make sure you have all the points covered in Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .
Could you please make sure you have all the points covered in Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .
For the homepage I have uploaded a screenshot as still image + the video in mp4, webm and ogv formats. It works well on desktop computers. On mobile phones and tablets it shows the screenshot. Is this the maximum functionality I can get with video backgrounds?
I hope you would like to help me with my second problem. The fact that the video's on the Video's page do not play. I get this error:
You don't have permission to access /wp-content/themes/salient/includes/portfolio-functions/video.php on this server.
The permission issue is related to your theme folder's permission. Could you try setting it to 755 or 777. This link might help: http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Dear Theme Nectar,
When a user tries to open and play a video on our Video's -page it is not shown. Instead it displays an error: You don't have permission to access /wp-content/themes/salient/includes/portfolio-functions/video.php on this server.
How can I fix this?
Another issue I have is that the homepage background video is not shown on all computers. For instance it is shown on an Imac desktop computer, but not shown on a laptop with Internet Explorer. How can I fix this issue?
Hope to hear from you.
Regards, Annet
Hey Annet!
Could you please make sure you have all the points covered in Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .
Thanks
ThemeNectar Support Team
Hey Annet!
Could you please make sure you have all the points covered in Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .
Thanks
ThemeNectar Support Team
Dear Tahir,
I have covered item 3.2 but I cannot find the .htaccess file in my ftp programme. Where can I access it?
Thank you for your reply
Hey Annet!
Try this plugin http://wordpress.org/extend/plugins/wp-htaccess-ed... .
Cheers
ThemeNectar Support Team
Thank you.
For the homepage I have uploaded a screenshot as still image + the video in mp4, webm and ogv formats. It works well on desktop computers. On mobile phones and tablets it shows the screenshot. Is this the maximum functionality I can get with video backgrounds?
I hope you would like to help me with my second problem. The fact that the video's on the Video's page do not play. I get this error:
You don't have permission to access /wp-content/themes/salient/includes/portfolio-functions/video.php on this server.
Thanks
Hey Annet!
The permission issue is related to your theme folder's permission. Could you try setting it to 755 or 777. This link might help: http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Thanks
ThemeNectar Support Team