Hi, one of our clients has updated their Wordpress and theme but now are unable to use the visual editor and need to make updates. When they updated the theme and plugins they say there were no options to select which plugins they needed to include as in the page you listed: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/
How can they fix this? Is there any way of reverting back so that they can use the WPBakery editor in their WP page?
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Hi,
My customers website template does not work anymore for some reason. Has this to do with latest updates?
Please help me asap!
Kind regards,
Nino S
Hey,
Yes its possible .
Please update to Salient Theme Version 10.5.3 and Salient WPBakery Page Builder 5.7 .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/
Best.
ThemeNectar Support Team
Hi,
Thank you for the fast reply!
I have already updated the theme to 10.5.3 and WPBakery to 5.7 but it still shows the same problem.
Can you maybe take a look and see what goes wrong?
Hey Again,
I am still seeing the old theme version : http://prntscr.com/okq8p2 .
Best
ThemeNectar Support Team
I also cannot see Salient Core anywhere in the dashboard or plugins
Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ and for WP Rocket use this guide : https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css m.
Best
ThemeNectar Support Team
Yes i think it is solved now!
Thanks for your help Tahir!
Kind regards,
Nino
Hi, one of our clients has updated their Wordpress and theme but now are unable to use the visual editor and need to make updates. When they updated the theme and plugins they say there were no options to select which plugins they needed to include as in the page you listed: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/
How can they fix this? Is there any way of reverting back so that they can use the WPBakery editor in their WP page?
Hey Again,
Please see: http://themenectar.com/docs/salient/installing-plugins-updated/ .
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks
ThemeNectar Support Team