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  Public Ticket #2141059
blog page not loading excerpts
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  • makedigitalgroup started the conversation

    I suppose you won't be able to log into our staging site to see this.....but we are experiencing an issue where the main blog page is only displaying excerpts from some of the posts. 

    The posts that are displaying correctly, coincidentally, all have the same author(make-blue). If I go in and change the author on other posts, it makes no difference, they will still not display.

    The only change we can really pin it down to is that we cleared out some unnecessary blog categories then the bad things happened.

    Let us know if there is something we have done wrong or if there is something we can do to fix the issue. We have not written any custom code that should change this.

  •  8,992
    Tahir replied

    Hey Again,

    Do those posts have excerpt added in place ?. 

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Best 


    ThemeNectar Support Team 

  •   makedigitalgroup replied privately
  •  8,992
    Tahir replied

    And the htaccess password ? 


    ThemeNectar Support Team 

  • makedigitalgroup replied

    From what I can find flywheel doesn't use htaccess.

    But here is some more information I was able to gather. 

    If I change the masonry style to 'classic' instead of 'classic enhanced' all the summaries show up fine.

    Also, if I change the masonry item sizing in the post to anything except 'regular' it will also show the summary.

    Once again, the only change our team made when this happened was to remove some unwanted categories.

    Please let me know if there is any additional information I can get for you, as our client would like to launch this very soon. 

    Thank you!

  •  8,992
    Tahir replied

    I am referring to this use pass :  

    6599867148.png


    ThemeNectar Support Team 

  •   makedigitalgroup replied privately
  •  8,992
    Tahir replied

    Hey Again,

    If you want to use the Classic Enhanced Option you will have to add the Text in the Excerpt Metabox:" http://prntscr.com/p4o785 .

    Best


    ThemeNectar Support Team 

  • makedigitalgroup replied

    Ok, thanks for the help.

    Any idea why some of the posts were working before, without excerpts inserted.

  •  8,992