Could you please take a look and see if you got all the points covered in Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .
Is that the correct placement of the code? Am I supposed to upload the .mp4 file in the .m4v slot and the .webm file in the .ogv slot? Was confused about the links that were written in the .pdf about video conversion.
The video still seems to have the same issue. I've played the files on my computer and they are playing correctly. The video is replaced by the thumbnail image, but the audio seems to be working without any problems.
Okay , So to sum it up the video of ours which has no audio seems to be working alright where as the video you have is not ?. This is likely a codec issue.
Could you try changing the codec by using online covertors.
I uploaded .m4v and .ogv files to host the video file myself. When I play the video, only the thumbnail shows and audio works. Video does not work.
Hey Jason!
Could you please take a look and see if you got all the points covered in Section 3.1 Troubleshooting Video Backgrounds in the user guide : http://themenectar.com/docs/salient.pdf .
Thanks
ThemeNectar Support Team
I have added the following to my .htaccess
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
AddType video/mp4 mp4
AddType video/mp4 m4v
AddType video/ogg ogv
AddType video/webm webm
AddType video/webm webmv
# END WordPress
Is that the correct placement of the code?
Am I supposed to upload the .mp4 file in the .m4v slot and the .webm file in the .ogv slot? Was confused about the links that were written in the .pdf about video conversion.
Yes thats right.
Thanks
ThemeNectar Support Team
Hey Tahir,
The video still seems to have the same issue. I've played the files on my computer and they are playing correctly. The video is replaced by the thumbnail image, but the audio seems to be working without any problems.
Appreciate your help in resolving this issue.
Hey Jason!
Please provide wp-admin login details so we can take a look in the WP Dashboard and sort this for you.
Thanks
ThemeNectar Support Team
Hey Jason!
Thanks for the login info. Could you please provide the exact page url where i can see the behavior you mentioned with the video.
-T
ThemeNectar Support Team
It's under portfolios.
http://crescenzo.la/portfolio/time-cop/
Hey Jason!
Could you this video of ours http://themenectar.com/demo/salient/wp-content/upl... .
Thanks
ThemeNectar Support Team
Yes. I am able to view the video, although it seems to be lacking any audio content.
Okay , So to sum it up the video of ours which has no audio seems to be working alright where as the video you have is not ?. This is likely a codec issue.
Could you try changing the codec by using online covertors.
Thanks
ThemeNectar Support Team