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  Public Ticket #2169564
Google maps not loading on page, but visible on WPBakery when editing page
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  • Mauricio started the conversation

    Hey guys

    I have activated my account with Google, got the API key, have tried resetting and adding new ones, and still I cant see the map loading on the website. Used to get the error message on Yoast, fixed the *mydomain.com/* examples etc, the map loads on Yoast now, and no changes on the website.

    Help?

  •  3,023
    Andrew replied

    Hi Mauricio,

    Try checking for plugin conflicts by deactivating all installed and if the issue does not replicate then activate one after the other.

    Hope this helps.

  • Mauricio replied

    Hi Andrew thanks for the suggestion. First one I tried deactivating was Yoast SEO Local, and that was the issue. Map is back on. So now I guess the next step is to contact them?

    Cheers

  •  8,992
    Tahir replied

    Yes thats correct . 

    Best 


    ThemeNectar Support Team 

  •   Mauricio replied privately
  •  8,992
    Tahir replied

    Hey Again,

    Try using the Leaflet Library as the plugin is causing a conflict. Another Option would be to use a Google Map Iframe and check . 

    Best 


    ThemeNectar Support Team 

  • Mauricio replied

    Hi Tahir, thanks for the suggestions.

    Unfortunately I'm not a web developer, I did it all by myself and have no idea how to use the LEaflet Library Or use the Google Map Iframe. If you could send me instructions that would be much appreciated.

    I look forward to hearing back from you soon.

    Cheers

  •  8,992
    Tahir replied

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks


    ThemeNectar Support Team 

  •   Mauricio replied privately
  •  8,992
    Tahir replied

    Simply adjust in here : http://prntscr.com/pdtqd7 . 

    Best


    ThemeNectar Support Team 

  • Mauricio replied

    OK cool, thanks for that. After reactivating Yoast SEO Local it's working again, but what an ugly map.

    Is this always going to be like that from now on or are there updates to the theme that will resolve this issue?

    Thanks

  •  8,992
    Tahir replied

    Which map is ugly the Salient one or the Yoast one ?.  There is a greyscale option in there as well that i turned on for you : https://www.sportsanddeeptissue.com.au/contact/ . 

    Best


    ThemeNectar Support Team 

  • Mauricio replied

    Sorry if that sounded rude, but yeah this new map displayed looks old fashioned. The previous one had a better feel to it.

    Thanks for changing it to greyscale, but I think i prefer it the other way. But yeah, will there be updates to be able to use the Google Maps again?

    Thanks

  •  8,992
    Tahir replied

    Hey Again,

    No i am afraid the Third Party plugin needs to alter there API calls so it doesnt conflict with the Theme Code.  

    If you want to use a Google Map Iframe, Simply remove the Interactive Map Element in the PAge builder and add a Iframe in a Text Block Page Element : https://developers.google.com/maps/documentation/embed/guide . 

    Best


    ThemeNectar Support Team 

  • Mauricio replied

    Thanks for the suggestion. Again, I have no understanding of coding and how to insert iframes, although I did try by watching videos and no success. I'll just leave it as is for now and hope that this situation will change one day. 

    By Third part plugin do you mean Yoast or Google?

    Thanks

  •  8,992
    Tahir replied

    There is no such code involved you simply have to copy paste a iframe code from google into a Text Block Page Elementsmile.png . 

    Best


    ThemeNectar Support Team 

  •   Mauricio replied privately
  • Mauricio replied

    Oops, stop everything, I finally got it. Was applying on visual, not text, did the opposite and now it worked. Yay!

    Thanks heaps man, and thank you kindly for your patience.

    Have a good one