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  Public Ticket #219316
White Page / Refresh needed
Closed

Comments

  • Alex started the conversation

    HI,

    Thank you for the great theme!

    I have a very big issue though : when activating the plugin (or its child theme) I start getting white pages on load and need to refresh the screen to get the new page. On both front and back end. 

    It is a MAJOR issue now as we are starting to some big marketing lauch on Monday.

    Thank you very much for your help,

    Alex

  •  8,839
    Tahir replied

    Hey Alex!

    This is likely a server issue. Try installing caching and minification plugins to speed up the site so the server does not get so much load. 

    Thanks


    ThemeNectar Support Team 

  • Alex replied

    Hi Tahir,

    This is what I did yesterday (64M), the website is running smoothly now but I still have to refresh the backoffice very often. Any idea?

  •  8,839
    Tahir replied

    Hey Again!

    I am afraid pages not loading is again a server issue not theme releated. 

    All the Best,

    -T


    ThemeNectar Support Team