"issue after update from v5" (#2202290) / ThemeNectar

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Patryk started the conversation
November 1, 2019 at 1:45pm

Hi,

I have updated the theme from v5 to the last v11 following the instructions.
Installed Easy Theme Upgrades Plugin. After that I am unable to see my website at all, also entering in the wp-admin page is impossible. what can i do to solve this issue. I am getting this errors:

Notice: Undefined index: header_format in /home2/bnzcons1/public_html/3d/wp-content/themes/salient/nectar/helpers/nav-menus.php on line 33 Notice: Undefined index: header_format in /home2/bnzcons1/public_html/3d/wp-content/themes/salient/nectar/helpers/nav-menus.php on line 34 Fatal error: Call to undefined function vc_map_add_css_animation() in /home2/bnzcons1/public_html/3d/wp-content/themes/salient/nectar/helpers/wpbakery-init.php on line 271

The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

many thanks

Patryk Bonzanini
3,023
Andrew replied
November 1, 2019 at 2:19pm
Hi Patryk,

Check for plugins plugins by deactivating all then activating one after the other to identify culprit.

WPbakery is part of the recommended plugins and can be installed in Appearance > Install plugins

Also check PHP Settings.

Recommended PHP configuration limits are as follows:

max_execution_time 60
memory_limit 256M
post_max_size 48M
upload_max_filesize 48M
Please have your hosting provider fix this for you so it can be installed correctly.
Check the Error Logs and see what is causing the Fatal Error in the Server Error logs ?.

Use this guide to view them: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ if you havent yet .

Kind regards.
Patryk replied
November 2, 2019 at 3:30pm
solved by updating PHP on my server