Hi, making a public ticket because you seem to be ignoring my original one. I was having issues with the new version breaking some links. You asked me for credentials, which weren't working twice. After the latest try to give you access I have received no reply in more than a week. Meanwhile, I still have the same problem.
If you could close this ticket and reply to my last one, that would be super. Thanks!
Hi, making a public ticket because you seem to be ignoring my original one. I was having issues with the new version breaking some links. You asked me for credentials, which weren't working twice. After the latest try to give you access I have received no reply in more than a week. Meanwhile, I still have the same problem.
If you could close this ticket and reply to my last one, that would be super. Thanks!
HI there,
Apologies about the delay.
The previous ticket was escalated to the developer.
Have reminded them to get back to you.
Sorry for the inconvenience.
Hi Andrew,
Thanks for getting back to me, but it's been three days, and I'm still waiting on that other ticket.