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  Public Ticket #220874
Share button counters on portfolio pages
Closed

Comments

  • Sjoerd started the conversation

    Hi There,

    I just found out that my older (few months old) portfolio item pages display the share button counter, but the newer ones don't. They also dont change color.

    Who knows why?

  •  8,940
    Tahir replied

    Hey Sjoerd!

    Could you try clearing your cache and test .

    Thanks


    ThemeNectar Support Team 

  • Sjoerd replied

    Hi Tahir,

    I did try that. My website is http://www.sjoerdolislagers.com

    Thx

  •  8,940
    Tahir replied

    Hey Sjoerd!

    Please update to Salient Theme Version 4.1.1 . Also try clearing your server cache and purging your cdn as well.

    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • Sjoerd replied

    Thx, this was plan B. And I just did it. If you don't hear from me today. This can be seen as resolved.

  • Sjoerd replied

    Hi Tahir.

    Can you tell me how to clear server cache and purge CDN. I don't know what it is and where to find it.

    Installing latest WP and Salient didn't change anything.

    With counter:

    http://www.sjoerdolislagers.com/portfolio/phone-an...

    Without counter:

    http://www.sjoerdolislagers.com/portfolio/dutch-di...

  •  8,940
    Tahir replied

    Hey Sjoerd!

    I am seeing counters on both links you mentioned . Could you try using another browser or computer and check if they show up there. 

    Thanks


    ThemeNectar Support Team 

  • Sjoerd replied

    Hi Yes, my colleague gave me css to fix it. But its not really fixed. Ill comment out the css again. one sec...

  • Sjoerd replied

    Can you see the problem now?

  •  8,940
    Tahir replied

    Hey Sjoerd!

    Yes i can see it now but not sure what is causing the issue. Ill flag it for the developer so he can sort this for the next update if indeed it is a bug .

    Thanks


    ThemeNectar Support Team