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  Public Ticket #2240630
Responsive format
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  • cyriellesalient started the conversation

    Hi there, 

    I created a redirection of my website and I've noticed the responsive format is not working correctly: the mobile format is not the same whether I am on the original URL or the redirected one (the elements are smaller). 

    Are you able to help please?

    Cyrielle

  •  3,023
    Andrew replied

    Hi Cyrielle,

    Would be nice if we can have a link to the actual site or sites.

    The theme is responsive and adjust according to the screen size it viewed on automatically. You do not need to set up two separate sites. 

    By smaller it seems you mean the text on desktop view. You can adjust the size of text from salient \ typography area.

    Correct us if we are wrong and if you can provide a link to the actual site it would be best.
    Thanks. 

  •   cyriellesalient replied privately
  •   Andrew replied privately
  • cyriellesalient replied

    cyrielledurand.com => tokiwebdesign.com

    espaceose.com => ecole-ose.com et ecole-ose.fr

  •  3,023
    Andrew replied

    Hi there,

    Could you try using this code instead.

    2966605154.png

    Note: Responsiveness issue is most likely happening because none of the websites resources are using the url example http://tokiwebdesign.com/ causing css media rules not able to take effect according to device screensize

    I recommend cloning.here is a guide https://www.wpbeginner.com/wp-tutorials/how-to-clone-a-wordpress-site-in-7-easy-steps/

    Hope this helps.

    Kind regards,

  • cyriellesalient replied

    Thanks Andrew,

    Can you just tell me where I should add this code?

    A friend recommended to create a multisite instead of a redirection I'll try that too.

    Cyrielle


  •  3,023
    Andrew replied

    Hi Cyrielle,

    Multisite is actually the best option,  In  regards to adding the code, my guess is http://tokiwebdesign.com/ has a folder with index.html file containing the code with frameset rows set to 100%. you just need to change frameset rows from 100% to auto.

    3884088355.png

    If it's not the case, I too recommend multisite.

    Kind regards,