I've tried using the HTML 5 canvas background header for the particle image. No matter the configuration I only get the loading animation and nothing else.
Wait, we're troubleshooting a particle image that won't load here.
You removed the black and white image I had originally assigned for the particle image yourself, just after I set you up with admin access, and just before suggesting I up the memory limit.
I'll reassign the particle image so it's not so confusing.
In regards to the particle image issue where only the animation was loading. the cause was at background type > Image background tab. the image uploaded there https://emmerced.com/wp-content/uploads/2019/12/400-Panorama-1.jpg was no longer existing leading to a 404 error when checked via browser console.
Uploading an existing image at Image background and setting the particle image the page should show correctly.
We did a little bit more investigation and this is what we found.
The particle effect cause a CORS error which prevents the JavaScript of the page to break and the page is stuck on the loading state. The CORS error is seems to be caused by the loading of the particle images without the:
Is there any way you can refer this support ticket to somebody else who can actually help me?
Your last response made zero sense grammatically, so I copied and pasted it and sent to my web host support hoping they could understand it and they don't. Furthermore, the link you've provided isn't something they can do, it's the theme itself.
I've tried using the HTML 5 canvas background header for the particle image. No matter the configuration I only get the loading animation and nothing else.
Hey there,
Have you ensured that your cache is fully cleared?
Send me admin credentials so that i can test it from my end.
Kind Regards
Done, page is actually loading now however the particle image portion is still broken, just a black background
Is anyone able to respond, or help me out here?
Hi Graham,
Thanks for the response.
In regards to the issue, the cause was an image was set at Image background section that lead to error 404 here is the url https://emmerced.com/wp-content/uploads/2019/12/400-Panorama-1.jpg
To solve the particle issue you need to upload an existing image here(See image).
Hope this helps.
Kind regards,
Wait, we're troubleshooting a particle image that won't load here.
You removed the black and white image I had originally assigned for the particle image yourself, just after I set you up with admin access, and just before suggesting I up the memory limit.
I'll reassign the particle image so it's not so confusing.
Hi Graham,
Sorry for the confusion.
In regards to the particle image issue where only the animation was loading. the cause was at background type > Image background tab. the image uploaded there https://emmerced.com/wp-content/uploads/2019/12/400-Panorama-1.jpg was no longer existing leading to a 404 error when checked via browser console.
Uploading an existing image at Image background and setting the particle image the page should show correctly.
Hope this helps.
Kind regards,
Hi Eddie,
We did a little bit more investigation and this is what we found.
The particle effect cause a CORS error which prevents the JavaScript of the page to break and the page is stuck on the loading state. The CORS error is seems to be caused by the loading of the particle images without the:
HTTP header on the response for the file: https://emmerced.com/wp-content/uploads/2019/12/LogoBackground-150x150-1-150x150.jpg
Could you try and get that sorted out by your hosting provider support and see if this fixes the issue.
They will understand that we mean.
https://stackoverflow.com/questions/22097747/how-to-fix-getimagedata-error-the-canvas-has-been-tainted-by-cross-origin-data
Let us know how it goes and we can take it from there.
Is there any way you can refer this support ticket to somebody else who can actually help me?
Your last response made zero sense grammatically, so I copied and pasted it and sent to my web host support hoping they could understand it and they don't. Furthermore, the link you've provided isn't something they can do, it's the theme itself.
Hi Eddie,
Yes I can refer you to someone else.
Sorry about the grammatical mistakes, I didn't check the grammar, tried to focus more on the actual problem.
The other person might take a while to respond.
Apologies I could not assist.