Okay
  Public Ticket #2263355
Mobile Menu - Salient Theme
Closed

Comments

  • tphdesign started the conversation

    My mobile menu is not working.  The three hamburger menu lines are there, but when clicked, does not load anything.  Please advise.

  •  3,025
    Andrew replied

    Hey there,

    Thanks for writing in

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Best

  • tphdesign replied

    Hey Andrew.  Thanks for the recommendation.  I followed procedure, and eliminated this as an issue.  What is the next step?

  •  3,025
    Andrew replied

    Hi there,

    Could you have temporary admin access - username password with admin privileges - we check if we can find the cause of this issue from there please.

    Respond privately.
    Thanks.

  •   tphdesign replied privately
  •   Andrew replied privately
  • tphdesign replied

    Andrew - Thank you so much for finding the issue.  I have to admit, I am at a loss on how to actually fix this within my Child Theme.  Any detailed instructions would be helpful.  Thanks.

  •   Andrew replied privately
  • tphdesign replied

    Andrew - once again thank you for your reply.  

    I think you have me all wrong here, I have NO IDEA how to write code, or debug lines of code.  I mean, this is Wordpress, download a theme and go.  

    What are you telling me to do?  I have no idea how to do this so my hamburger menu works.  Please advise.  Thank you.

  •   Andrew replied privately
  •   tphdesign replied privately
  •   Andrew replied privately
  •   tphdesign replied privately