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  Public Ticket #2266838
Lightbox not working
Closed

Comments

  • matteoboscolo89 started the conversation

    Hello 

    I can't make images to open in a lightbox in Salient 11.

    They open as an image in the browser. How can I fix this?

  •  8,992
    Tahir replied

    Hey,

    Try Switching to the Fancy Lightbox Library in Salient Theme Options Panel -> General Settings-> Functionality as that supports https . If there is a plugin compatibility issue set "Theme Lightbox" to "None" .

    4749137039.png


    Moreover if it doesnt work Turn off the Page Transitions and check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Thanks 


    ThemeNectar Support Team 

  • matteoboscolo89 replied

    I tried to disable auto light box image links and also I tried to switch Theme light box to None.

    Still not working. See attachment for console log.

    Let me know if you need credentials to the site.

  •  8,992
    Tahir replied

    Hey Again,

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Best


    ThemeNectar Support Team 

  •   matteoboscolo89 replied privately
  •  8,992
    Tahir replied

    Hey Again,

    The User pass is not working, Please confirm . Also try switching to the FancyBox Lighbox and check . 

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Best


    ThemeNectar Support Team 

  •   matteoboscolo89 replied privately
  •  8,992
    Tahir replied

    Seems to be working now with the FancyBox Lightbox selected . 

    Best 


    ThemeNectar Support Team