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  Public Ticket #2269339
Can't add element Visual Composer
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  •  2
    strandcreative started the conversation
    January 13, 2020 at 2:32pm

    I can't add an element using Visual Composer in the back end. The add new element plus icon doesn't work for me.

    here is the chrome developer error - 

    Uncaught TypeError: Cannot read property 'length' of undefined
        at i.filterElements (backend.min.js?ver=6.1:1455)
        at HTMLDivElement.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3)
        at HTMLDivElement.r.handle (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3)
        at Object.trigger (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3)
        at Object.a.event.trigger (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:8)
        at HTMLButtonElement.<anonymous> (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3)
        at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
        at a.fn.init.each (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:2)
        at a.fn.init.trigger (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:3)
        at a.fn.init.n.fn.<computed> [as click] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3.2:4)

    the error is from - https://www.creative-hut.co.uk/wp-content/plugins/js_composer_salient/assets/js/dist/backend.min.js?ver=6.1

    i am using 11.0.4 Salient

  •  3,023
    Andrew replied
    January 13, 2020 at 3:25pm

    Hi there,

    Try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope this helps.

  •  2
    strandcreative replied
    January 18, 2020 at 1:58pm

    Hi Andrew,

    Thanks for the quick response.

    I deactivated all plugins and just left Salient Visual Composer enabled but that didn't fix the issue I am afraid. I still cannot add the button.

    Here is my set up:

    WordPress version 5.3.2
    Current theme: Creative Hut Child Theme (version 1.0) 
    Salient WPBakery Page Builder: 6.1
    PHP version 7.1.33

    Any other ideas?

    Thanks

  •  3,023
    Andrew replied
    January 20, 2020 at 6:24am

    Hi there,

    Sorry for delay in response.

    That is odd, Could you try switching to salient parent theme and see if the issue is cleared. You can the reinstall the child theme.

    You can also check the following link for console errors.

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

    Hope this helps.

  •  2
    strandcreative replied
    January 20, 2020 at 12:54pm

    Hi Andrew,

    I switched to Salient parent theme but it still doesn't work. I have tried in both Google Chrome and Firefox browsers.
    The errors are attached.

    error points to this file - /wp-content/plugins/js_composer_salient/assets/js/dist/backend.min.js?ver=6.1

    Thanks

  •   Andrew replied privately
  •   strandcreative replied privately
  •   Andrew replied privately
  •  2
    strandcreative replied
    January 21, 2020 at 5:11pm

    Hi Andrew,

    That didn't work either.
    We also tried version 7.3.13 and 7.4.1 and that didn't work.

    Any other ideas?

  •  3,023
    Andrew replied
    January 22, 2020 at 8:19am

    Hi there,

    Apologies for this issue.

    We logged in, disabled and deleted salient wpbakery page builder then reinstalled it from appearance \ install plugins and it now seems to work.

    We added a text block and single image element on the test page here - https://www.creative-hut.co.uk/testpage/

    Cheers.

  •  2
    strandcreative replied
    January 22, 2020 at 9:55am

    Thanks for the fix Andrew.

    How strange. Anyway glad it is all working now :)

    Thanks