Just bought your theme and having truoble with my woocommerce store I'm setting up. I was using custom pages but your theme didn't work with my pages although previous themes do work with them. Simply when I use them with your theme nothing comes up, it's simply blank pages.
Gotten rid of all of them however I'm still have trouble viewing any products. With the given link that would bring you to my products page but if you click on a product you should find that it just keeps loading but it wont load anything. Can you help please?
That is odd, can you investigate if the same issue happens with all other third party plugins deactivated except woocommerce and theme related. If it stopped then activate one after the other until you narrowed down the culprit.
Thanks for the quick response, I've deactivated all plugins except woocommerce and theme plugins and it hasn't made any difference, doing the same thing.
Thanks for that. I did notice that the memory limit wasn't actually defined within my wp-config file. Sadly adding this line in hasn't done anything :/
I disabled animated page transition in Salient > Page transition and it displayed the product. However there is an error being displayed. Likely coming from custom code that was added. Could you check the files that has any custom code, remove and see if it loads properly.
Hi there,
Just bought your theme and having truoble with my woocommerce store I'm setting up. I was using custom pages but your theme didn't work with my pages although previous themes do work with them. Simply when I use them with your theme nothing comes up, it's simply blank pages.
Gotten rid of all of them however I'm still have trouble viewing any products. With the given link that would bring you to my products page but if you click on a product you should find that it just keeps loading but it wont load anything. Can you help please?
I should add I'm currently running the theme version 11.04
Hi there,
That is odd, can you investigate if the same issue happens with all other third party plugins deactivated except woocommerce and theme related. If it stopped then activate one after the other until you narrowed down the culprit.
Hope this helps.
Hi Andrew,
Thanks for the quick response, I've deactivated all plugins except woocommerce and theme plugins and it hasn't made any difference, doing the same thing.
thanks
Hi there,
The products seems to be loading fine on latest version when I try to recreate it locally with latest version.
Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ and for WP Rocket use this guide : https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css
Hope this helps.
Hi Andrew,
Cleared my cache and still not getting anything. Unsure how it can be working elsewhere but not for me.
Hi there,
Could you try increasing your php memory limit to atleast 512mb Increasing Memory Limit To PHP
and confirm if this solves the issue,
Hope this helps.
Kind regards,
Hi Andrew,
Thanks for that. I did notice that the memory limit wasn't actually defined within my wp-config file. Sadly adding this line in hasn't done anything :/
Rob
Hi Rob,
I disabled animated page transition in Salient > Page transition and it displayed the product. However there is an error being displayed. Likely coming from custom code that was added. Could you check the files that has any custom code, remove and see if it loads properly.
Thanks.
Hi Andrew, yes I can now access the page but somethng is wrong somewhere with regards to the error. I'll check it out now and see if I can fix it.
thank you for your help.