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  Public Ticket #2309868
glitches with newest Salient theme
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  • jensdes started the conversation

    So I actually have your theme installed on several of my websites - both at my job and for my freelance work. So these glitches aren't just happening on one website. I recently updated two of my sites to WordPress 5.2 (from 4.9.*), so I wasn't sure if it was your theme or not.. so let me lay out the sites, the versions of WP & Salient.

    REPblog - Salient 10.5.3  |  WP 5.3.2

    DES - Salient 8.0.16   |  WP 5.2

    FT - Salient 10.0.1  |  WP 5.2

    and I've just started building a new site for a client which I'm using the most recent versions of both WP & Salient, and it is glitching too.

    One of the glitches I'm seeing with all the sites, except the older DES one, is this glitch when uploading images. I will give an error, saying the photo is too large (when it's not really), and I have to close out, close out of the page, go back in try it again and the image I tried to upload is there and I can use it. Very time consuming. 

    There's another glitch that's happening but I don;t remember what it is and I haven't been able to repeat it today (bummer). Have you had any other reports of glitches with the most recent versions of Salient and WP? I don;t know if it;s the combo or what. 

    Thanks, Jen


  •  8,992
    Tahir replied

    Hey Again,

    The Error clearly states that the image uploaded is too big so you need to reduce the image size and then upload them . 

    Also to change these limits you can contact your hosting provider so they can adjust it accordingly. 

    Best 


    ThemeNectar Support Team 

  • jensdes replied

    Hi Tahir, thanks for your reply. The error is wrong. The images I've tried to upload are not larger than that... I get that error with every image I try to upload. It is a glitch. If you need me to screenshot the image size information of the image I just sent you the screenshot of I can. I've been building a new site all weekend and it happens with EVERY image, regardless of size. It's also happening on my site when I update a blog post or a page update... it gives an error that says there's an error. But there's no error, the update has been made. So I just ignore it. But it's annoying. And the image issue is VERY time consuming, because I have to exit the image upload screen, refresh the page, sometimes close out of the page and go back in altogether and then go back in and add the new image and the upload actually occurred. 

  •  8,992
    Tahir replied

    Hey Again,

    Your PHP Settings are likely not correct. Also ensure you are running PHP version 7.3

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Thanks 


    ThemeNectar Support Team 

  • jensdes replied

    OK thanks I will look at the php! 

  • jensdes replied

    So is this php issue too? Thanks!


    Never mind... it is fixed. Thank you.

  •  8,992
    Tahir replied

    Glad you got it sorted. 

    Cheers 


    ThemeNectar Support Team 

  • jensdes replied

    HI so I have updated to the new version of Salient theme. It went beautifully. Only one hiccup. I had a big footer section that had a bunch of widgets set up and now the widgets aren't set up. Do you know where in the backup files the settings for that are so i can grab those files and put them  back on the server? Thanks 

  •  8,992
    Tahir replied

    Hey Again,

    See these Inactive Areas  : http://prntscr.com/r92owm . 

    Best


    ThemeNectar Support Team 

  • jensdes replied

    HI Tahir, so I'm not seeing how this affects my situation (mine looks different than yours for whatever reason). Anyway,  We were able to use the Internet archive to find a previous version of our site and use Google Chrome to grab the code from those footer sections in order to rebuild the footers. But one thing that is bothering me... I have custom code for active and hover link states // 

    a:link {
    color: #c9c9c3;
    }

    a:visited {
    color: #96968c;
    }

    a:hover {
    color: #006c85;
    }

    .Hcolor {
    color: #006c85;
    }

    //

    and I have custom color in the code I've used in the widget itself and neither seem to be working. When you rollover the links they should turn a blue color. Any ideas why? Here's the link: https://dieselemissionsservice.com/

  •  8,992
    Tahir replied

    Hey Again,

    Add this into the Custom CSS box located in your Salient Options panel (All custom css provided is tested in the Live Browser so it will work as intended . If you cant see any changes make sure there is no red cross in the Custom CSS Box as that syntax error would cause all css below it to not show up on the Frontend):

    #footer-outer a:not(.nectar-button):hover {
        color: #006c85 !important;
    }

    Thanks


    ThemeNectar Support Team 

  • jensdes replied

    Thank you Tahir. Any idea why my other code isn't working? So weird. Thanks Jen

  •  8,992
    Tahir replied

    Hey Again,

    Try like below.

    Add this into the Custom CSS box located in your Salient Options panel (All custom css provided is tested in the Live Browser so it will work as intended . If you cant see any changes make sure there is no red cross in the Custom CSS Box as that syntax error would cause all css below it to not show up on the Frontend):

    #footer-outer a:not(.nectar-button):link {
    color: #c9c9c3 !important;
    }
    #footer-outer a:not(.nectar-button):visited {
    color: #96968c !important;
    }
    #footer-outer a:not(.nectar-button):hover {
    color: #006c85 !important;
    }
    #footer-outer a:not(.nectar-button).Hcolor {
    color: #006c85!important;
    }

    Thanks


    ThemeNectar Support Team 

  • jensdes replied

    Thanks so much! :-)