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  Public Ticket #2312843
Agency Demo - not working and uploaded
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  •  2
    Qian started the conversation
    February 27, 2020 at 1:33pm

    Hi there,

    I am very excited to have the salient themes installed and imported. 

    Unfortunately, I could not have the agency-demo uploaded properly although I tried many times.

    1, the agency-demo can be imported as attached png file showed.

    2, I managed to change the homepage setting at the ''reading setting' as attached png file showed, there was no agency demo installed.

    3, Other theme demos are fine to be imported, uploaded, and displayed, like business, corporate and etc.

    I am looking for your help badly for this as I tried my ways for a whole day, but failed. 

    Many thanks,

    Gwantsi

  •  3,022
    Andrew replied
    February 27, 2020 at 2:49pm

    Hi Gwantsi,

    Thanks for getting in touch.

    Since you have imported many demos, it could be that you assigned a different page not for agency. Can try checking page named as home-default.

    Hope this helps.

  •   Qian replied privately
  •  3,022
    Andrew replied
    February 27, 2020 at 5:38pm

    Hi Gwantsi,

    Edit the page and add background video in page header settings.

    4305579460.png


    Hope this helps.

  •   Qian replied privately
  •   Qian replied privately
  •  3,022
    Andrew replied
    February 28, 2020 at 7:47am

    Hi Gwantsi,

    Be sure to convert the Videos using the online url . 

    Please have a look at this Article :Troubleshooting Video Backgrounds 

    Hope this helps.

  •   Qian replied privately