The text block editor on my Salient theme all of a sudden only shows the text version and not the visual formatting. This is problematic because there are people who edit the site that don't know how to edit in text only mode. I've tried just about everything with no luck. Any help would be great! I'm running the most recent versions of everything.
Hey Andrew, it is not disabled. It is actually this way for all of our users which is so confusing why it would just all of a sudden do this. Any other thoughts?
Can you investigate if the same issue happens with all other third party plugins deactivated. If it stopped then activate one after the other until you narrowed down the culprit.
The text block editor on my Salient theme all of a sudden only shows the text version and not the visual formatting. This is problematic because there are people who edit the site that don't know how to edit in text only mode. I've tried just about everything with no luck. Any help would be great! I'm running the most recent versions of everything.
Hi Mike,
Thanks for getting in touch.
Check if visual editor is disabled in your profile.
Hope this helps.
Hey Andrew, it is not disabled. It is actually this way for all of our users which is so confusing why it would just all of a sudden do this. Any other thoughts?
Hi Mike,
That is odd as that is normally the culprit
Can you investigate if the same issue happens with all other third party plugins deactivated. If it stopped then activate one after the other until you narrowed down the culprit.
Hope this helps.
Looks like the culprit is Smush Pro. I'll have to dig into why all of a sudden it caused that problem. Thanks for the help. Appreciate it.