I am having connection errors/blank screen when updating pages or making changes to Salient Options or other plugin settings. I have disabled/re-enabled all 3rd plugins and still have issue. Issue goes away when I switch to 2020 Theme. I currently have Salient Version 10.0.1 installed. /public_html/wp-admin/error_log shows errors thrown by js_composer_salient, I have deleted and re installed.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Twenty Twenty (version 1.1)
Current plugin: Salient WPBakery Page Builder (version 5.6)
PHP version 7.3.14
Error Details
=============
An error of type E_COMPILE_ERROR was caused in line 638 of the file /home/we10aisbo7y5/public_html/wp-content/plugins/js_composer_salient/include/classes/editors/popups/class-vc-templates-panel-editor.php. Error message: require_once(): Failed opening required '' (include_path='.:/opt/alt/php73/usr/share/pear')
Did you get a response from the hosting provider ? .Connection Time out is a server side issue so you will have to get it fixed from them or switch to a more reliable Hosting Provider.
I am having connection errors/blank screen when updating pages or making changes to Salient Options or other plugin settings. I have disabled/re-enabled all 3rd plugins and still have issue. Issue goes away when I switch to 2020 Theme. I currently have Salient Version 10.0.1 installed. /public_html/wp-admin/error_log shows errors thrown by js_composer_salient, I have deleted and re installed.
Hi there,
Your PHP Settings are likely not correct.
Recommended PHP configuration limits are as follows:
Please have your hosting provider fix this for you so it can be installed correctly.
Thanks
Hey Again,
Please update to Salient Theme Version 11.0.4 and Salient WPBakery Page Builder 6.1 .
To get a list of Bug Fixes and new Feature addons in the Latest Theme update, the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .
Update the theme by following this guide: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ and http://themenectar.com/docs/salient/updating-salient/
Best.
ThemeNectar Support Team
PHP Settings:
Hey Again,
Please contact your hosting provider as these values could be hardcoded.
Best
ThemeNectar Support Team
I also had this emailed to me:
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.3.2 Current theme: Twenty Twenty (version 1.1) Current plugin: Salient WPBakery Page Builder (version 5.6) PHP version 7.3.14
Error Details ============= An error of type E_COMPILE_ERROR was caused in line 638 of the file /home/we10aisbo7y5/public_html/wp-content/plugins/js_composer_salient/include/classes/editors/popups/class-vc-templates-panel-editor.php. Error message: require_once(): Failed opening required '' (include_path='.:/opt/alt/php73/usr/share/pear')
Updated to 11.04. Clear browser Cache and WP Cache - still experiencing lags and freezes/grey screen.
Hey Again,
Did you get a response from the hosting provider ? .Connection Time out is a server side issue so you will have to get it fixed from them or switch to a more reliable Hosting Provider.
Best
ThemeNectar Support Team
Host Godaddy tested and couldn't reproduce problem. Now second website with Salient is experiencing timeout and 502 errors: www.jettexhibits.com
Eventually my issues "solved themselves".
Thanks for the help! I appreciate it.