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  Public Ticket #2344579
Page builder in backend not working
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Comments

  •  2
    Antonella started the conversation

    Hi,
    i have an issue with the page builder in the backend, basically it doesn't work, i can't see nothing in the pages or posts, even if i create a new one but i can see the code in classic mode.

    I think everything is updated.

  •  3,022
    Andrew replied

    Hi Antonella,

    Can you investigate if the issue happens with other third party plugins deactivated. If it stopped the you can activate one after the other until you narrowed down the culprit.

    Hope this helps.

  •  2
    Antonella replied

    Hi Andrew,

    I think the problem is in the Salient Visual Composer, using Site Health & Troublehooting plugin i deactivated everything, then I activated only the theme(one time the child and one time the Main), the Salient Visual Composer and the Classic editor and nothing changed, the issue still here.
    Without Classic Editor I can't switch to the page builder so I need it
    Can't understand what can be, could you give me an advice?

    Thank you.

  •   Andrew replied privately
  •   Antonella replied privately
  •  3,022
    Andrew replied

    Hi Antonella,

    You are not using the most recent version of salient.

    Please update to Salient Theme Version 11.0.4 and Salient WPBakery Page Builder 6.1 . 

    To get a list of Bug Fixes and new Feature addons in the Latest Theme update,  the changelog can be viewed here : http://themenectar.com/changelogs/salient.html .

    Update the theme by following this guide: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ and http://themenectar.com/docs/salient/updating-salient/

    Hope this helps.