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  Public Ticket #234647
administrator panel - going alle white, when trying to edit elements
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Comments

  • Jolanta started the conversation

    Hi,

    I have a problem with editing elements (which where already saved before). When I click to edit f.ex. some row or slider, or text field, screen goes white, with no elements on it. 

    What can cause this situation?

    I am able only to add new element and can not edit ones that are already saved.

  •  8,839
    Tahir replied

    Hey Jolanta!

    Please see FAQ: http://themenectar.ticksy.com/faq/2331 . This is a known issue and will be sorted in future updates. 

    Cheers


    ThemeNectar Support Team 

  • Jolanta replied

    Hi!

    Thanks. Can you please also tell me, where exactly in "salient/functions.php" this code should be placed? I added ithis in the end, and some error occured.

    J.


  •  8,839
    Tahir replied

    Hey Jolanta!

    Please see screenshot: http://prntscr.com/3vgrnq .

    Cheers


    ThemeNectar Support Team 

  • Jolanta replied

    Hi,

    Thank you. I did, like you adviced. But unfortunatelly problem still exists. The only way I can modify already saved rows/elements is to duplicate them and before saving I can modify duplicated row/element.

    After I click save and make trial to edit item once again, I have a white screen.

  •  8,839
    Tahir replied

    Hey Jolanta!

    Please try clearing your browser cache so that the css loads in correctly. 

    Cheers


    ThemeNectar Support Team 

  • Jolanta replied

    I tried it in firefox and in chrome, but it doesn't help. What else can I do?

    J

  •  1,070
    ThemeNectar replied

    Hey Jolanta!

    The fix in the FAQ only applied to earlier versions of the theme actually - there shouldn't be any problem like you're describing. Can you please allow me to login and let me know which page/elements to edit so I can see what's going on?

    Cheers :)

  •   Jolanta replied privately
  •  8,839
    Tahir replied

    Yes that would be enough. 

    Cheers


    ThemeNectar Support Team 

  • Jolanta replied

    Hey

    I went crazy about this but finally found the solution. My server provider helped me with this - I had to disable some script on server and it works properly now.

    sory for the confusion :)

    cheers

    Jola

  •  1,070
    ThemeNectar replied

    Hey again!

    Thanks for sharing the solution and glad to hear you got this sorted :)

    Cheers :)