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  Public Ticket #2356204
Video Backgrounds Not Working on Mobile
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  • ilyazobanov started the conversation
    April 9, 2020 at 8:37pm

    The video backgrounds I have added to the header of most of the pages within this website do not show on mobile (iPhone).I have checked both on Safari and Chrome.  All videos on the website are housed on Youtube.

  •  8,991
    Tahir replied
    April 9, 2020 at 8:47pm

    Hey Again,

    Yes thats correct the Youtube Videos wont work on Mobile instead the Video Preview Image will be shown. 

    Best 

    ThemeNectar Support Team 

  • ilyazobanov replied
    April 10, 2020 at 9:53pm

    Thanks Tahir - 

    Curious - do they work if I convert them using these two links?  If not, is there any way to have them work on mobile devices?


    http://video.online-convert.com/convert-to-mp4
    http://video.online-convert.com/convert-to-webm

  •  8,991
    Tahir replied
    April 10, 2020 at 10:00pm

    Hey Again,

    Self hosted videos will work on Mobile and those links work too.

    Best 

    ThemeNectar Support Team 

  • ilyazobanov replied
    April 10, 2020 at 10:15pm

    Thanks so much for your quick reply!

    Do you have any suggestion on where to self-host?  I haven't done that before as I have always just used Youtube.  Is JWPlayer a good one?

  • ilyazobanov replied
    April 10, 2020 at 10:25pm

    Sorry, one last question.  If I were to self-host, where would I insert the code for that?

  •  8,991
    Tahir replied
    April 11, 2020 at 1:41pm

    Hey Again,

    - For Page Headers you have to add the videos in the media library : http://prntscr.com/rxbasq. 

    - For Row Backgrounds as well first upload the videos to the media library and then add the urls in here : http://prntscr.com/rxbbeg . 

    Best

    ThemeNectar Support Team