this where developer documentation and guidance on details on how to fix your are crucial. you have left this issue without the understanding that the issue needs to be resolved quickly. absolutely regretting by this theme and even more so on the additional support.
you think i am suppose to put all work on hold for resolutions; whats the point of additional support.
need a refund asap so i can buy another theme. this is absolutely ridiculous
Hey ahsanusmani, this is not a known issue, so without being able to see the URL it would hard to troubleshoot. Have you tried to disable any third party plugins you may have active in your setup to verify it;s not related to one of them?
icon is surrounded by yellow border need to remove
attached image , same for header and body icon , have gone through all the salient options but cant find any that will turn this off
why is the yellow border there?
how can this be removed
Hey,
Please provide the page url so that i can write up the custom css for whats possible.
Thanks
ThemeNectar Support Team
the page is not live ; so is this a known bug then. does it always show up in all templates or is it just starting up.
this where developer documentation and guidance on details on how to fix your are crucial. you have left this issue without the understanding that the issue needs to be resolved quickly. absolutely regretting by this theme and even more so on the additional support.
you think i am suppose to put all work on hold for resolutions; whats the point of additional support.
need a refund asap so i can buy another theme. this is absolutely ridiculous
Hey ahsanusmani, this is not a known issue, so without being able to see the URL it would hard to troubleshoot. Have you tried to disable any third party plugins you may have active in your setup to verify it;s not related to one of them?
We provide refunds for any user who is not satisfied with their purchase - you can request one here: https://themeforest.net/refund_requests/new
i have a refund ticket open "Your ticket number is 1901070"
i have also raised a refund request. pls action it asap
The ticket ID you've shared sounds like a ticket you opened directly with Envato - we won't be able to see it.
I approved the refund request you just submitted though. Envato will now process it within the next couple of days.