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  Public Ticket #2380725
Can't install demo importer and salient core pluginsplugins
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  • pierre organistka started the conversation
    April 28, 2020 at 4:28pm

    Hello, after installing salient on wordpress i can't install the two following plugins: salient core and salient demo importer, i get the message that it's already been installed

  •  3,021
    Andrew replied
    April 28, 2020 at 4:54pm

    Hi pierre,

    Deactivate and delete the two plugins in Plugins > Installed plugins section. You can then reinstall them in Appearance > Install plugins,

    Hope this helps.

  • pierre organistka replied
    April 28, 2020 at 5:18pm

    Hi Andrew thanks for your help, the thing though is they don't appear in the plugins section

  •   Andrew replied privately
  •   pierre organistka replied privately
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  •   pierre organistka replied privately
  •  3,021
    Andrew replied
    April 28, 2020 at 7:53pm

    Hi pierre,

    The username and password you shared does not work.

    Also try checking the plugins folders in /wp-content/plugins/ on your server. Remove if they already exist. 

    Thanks.

  •   pierre organistka replied privately
  •  8,991
    Tahir replied
    April 28, 2020 at 10:27pm

    Hey Again,

    Just logged in and added the plugins manually via the "Easy Theme and Plugins Upgrades" Plugin . Please try to import the demo now. 

    If it doesnt work please contact your hosting provider so they can increase the PHP Limits. 

    Thanks 

    ThemeNectar Support Team 

  •   pierre organistka replied privately