Comments 2proctermj started the conversationMay 5, 2020 at 10:25amHi,Since a recent update of the Salient Theme my WPForms integration with Stripe has stopped.Using the Developer tool in Chrome this is the error message:"?ver=5.4.1:1 Uncaught (in promise) IntegrationError: We could not retrieve data from the specified Element. Please make sure the Element you are attempting to use is still mounted. at new t (https://js.stripe.com/v3/?ver=5.4.1:1:10981) at Fr (https://js.stripe.com/v3/?ver=5.4.1:1:45571) at e.Ur._handleMessage (https://js.stripe.com/v3/?ver=5.4.1:1:51791) at e._handleMessage (https://js.stripe.com/v3/?ver=5.4.1:1:27206) at https://js.stripe.com/v3/?ver=5.4.1:1:50393 " Can you lpease check and advise if you can help resolve the issue.Many ThanksMike Procter 8,991Tahir repliedMay 5, 2020 at 10:05pmHey Again,Could you quickly switch to the Default Theme and check if it fixes the issue ?. Thanks ThemeNectar Support Team 2proctermj repliedMay 5, 2020 at 10:57pmHi Tahir.Had a developer look at the issue and it was a WPRocket issue and not the Theme.Sorry to have troubled you.Keep safeMike Procter Sign in to reply ...
Hi,
Since a recent update of the Salient Theme my WPForms integration with Stripe has stopped.
Using the Developer tool in Chrome this is the error message:
"?ver=5.4.1:1
Uncaught (in promise) IntegrationError: We could not retrieve data from the specified Element.
Please make sure the Element you are attempting to use is still mounted.
at new t (https://js.stripe.com/v3/?ver=5.4.1:1:10981)
at Fr (https://js.stripe.com/v3/?ver=5.4.1:1:45571)
at e.Ur._handleMessage (https://js.stripe.com/v3/?ver=5.4.1:1:51791)
at e._handleMessage (https://js.stripe.com/v3/?ver=5.4.1:1:27206)
at https://js.stripe.com/v3/?ver=5.4.1:1:50393
"
Can you lpease check and advise if you can help resolve the issue.
Many Thanks
Mike Procter
Hey Again,
Could you quickly switch to the Default Theme and check if it fixes the issue ?.
Thanks
ThemeNectar Support Team
Hi Tahir.
Had a developer look at the issue and it was a WPRocket issue and not the Theme.
Sorry to have troubled you.
Keep safe
Mike Procter