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  Public Ticket #2408489
Product Page Editor
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Comments

  • Florin started the conversation
    May 19, 2020 at 9:02am

    Hi,

    Basically I'm trying to create a Product Page like the one in this demo: 

    http://themenectar.com/demo/salient-ecommerce-ultimate/product/berlin-green-shirt/

    The problem is I can see the WPBakery Page Builder editor inside the Product Page on the backend, I can add any kind of element or block but none of this is then visible on the front-end. 

    Any idea on how to solve this?

  •  2,979
    Andrew replied
    May 19, 2020 at 9:18am

    Hi Florin,

    Enable page builder for products in WPBakery page builder > Role manager

    5186169622.png


    Hope this helps.

  • Florin replied
    May 19, 2020 at 9:25am

    Hi Andrew! 

    Already did it, as I said the PageBuilder is available in the product page editor. The problem is any kind of change it's not visible on the front-end after saving the page (neither in the preview mode). 

    Thank you for your time! 

  •  2,979
    Andrew replied
    May 19, 2020 at 5:32pm

    Hi Florin,

    Can you share a link to that product.

    Also try clearing cache or try checking in incognito mode.

    Thanks.

  • Florin replied
    May 20, 2020 at 7:05am

    Already did try both incognito and clearing the cache, still nothing.

    I also tried editing in front-end mode and when I add a Salient Template to the page it simply doesn't add it.

    Anyway here's the link: https://canapuana.com/product/f2/

  •  2,979
    Andrew replied
    May 20, 2020 at 11:13am

    Hi Florin,

    Likely plugin conflict. Can you help us investigate if the same issue happens when you deactivate other plugins. If it stops the you can identify the one by activating after the other.

    Kind regards.

  • Florin replied
    May 20, 2020 at 2:26pm

    Hi Andrew,

    already tried that too.. nothing seems to work. Anything else I could do?

  •  2,979
    Andrew replied
    May 20, 2020 at 2:45pm

    Hi Florin,

    Can you allow us to login to your website. We going to need username and password with admin privileges.

    Thanks.

  •   Florin replied privately
  •  2,979
    Andrew replied
    May 21, 2020 at 5:16pm

    Hi Florin,

    Update the theme following the guide to v12.1.0 

    http://themenectar.com/docs/salient/updating-salient/

    Changelog can be viewed below:

    http://themenectar.com/changelogs/salient.html

    Hope this helps.