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  Public Ticket #241061
Short Codes not Working
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Comments

  • Joe started the conversation

    Ever since we upgraded from WP 3.9 to 3.9.1, our visual composer showed a white screen. We found a fix for that by adding the following code to the salient/functions.php file:

    add_action('admin_head', 'admin_css');

    function admin_css() {
    echo '<style>
    .wpb_vc_column_text *, body#tinymce *, .js .tmce-active .wp-editor-area {
    color: #000 !important;
    }
    </style>';
    }

    This solved the blank visual composer issue however, shortcodes are still not being generated after creating a text block and trying to add shortcodes such as a button.

    Please advise on how to fix and thanks in advance for the assistance.

    Warm regards,

    Joe Ma

    Marketing Associate

    www.mota.com


  •  8,839
    Tahir replied

    Hey Joe!

    Please try deactivating all third-party plugins as they could be conflicting with the shortcodes. 

    Thanks


    ThemeNectar Support Team 

  • Christelle replied

    Hi, 

    I have deactivated all plugins and I still cannot add shortcodes. Also is the theme forest theme updated ? I'm still on 4.0.1 could that be the issue?

    Thank you! 

  •  8,839
    Tahir replied

    Hey!

    Yes, Please update to Salient Theme Version 4.5.1 .

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • Joanne replied

    Hello,

    I've just bought the theme and have started to put my site together but I'm having problem with short codes displaying correctly: http://50.87.248.56/~joconlon/ see the button example under the blog posts. Is there a way to fix this?

    Cheers,

    Jo

  •  8,839
    Tahir replied

    Hey!

    Please see screenshot: http://prntscr.com/4vrdi7 . You are adding the shortcode in a raw html page element. Simply add it to the Text Block element and it will work.

    Thanks


    ThemeNectar Support Team 

  • Joanne replied

    AHHHHhhhh, how silly of me! Thanks for the fast response :)