Okay
  Public Ticket #2427758
Setup issue
Closed

Comments

  •   zimani started the conversation
  •  8,884
    Tahir replied
    June 4, 2020 at 6:10am

    Hey zimani ,

    Thats Weird, Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks 

    ThemeNectar Support Team 

  • zimani replied
    June 4, 2020 at 1:26pm

    I saw some open tickets with the same problem. I have tried already deactivating plugins, changing PHP version, resetting cache, nothing helps. I just also tried to install a new WordPress locally with Salience. It works there but I can't move all my content.

  •  2,979
    Andrew replied
    June 4, 2020 at 1:38pm

    Hi zimani,

    Your PHP Settings are likely not correct. 

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it works correctly

    Hope this helps.

  • zimani replied
    June 4, 2020 at 1:44pm

    Thanks Andrew, I have changed it also in PHP.ini. The same story.

  •  2,979
    Andrew replied
    June 4, 2020 at 2:12pm

    Hi zimani,

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are going to need username and password with admin privileges.

    Thanks.

  •   zimani replied privately
  • zimani replied
    June 4, 2020 at 10:17pm

    Andrew, Have replied you privately. Please, let me know when you have a look. Thanks.

  • zimani replied
    June 5, 2020 at 5:13pm

    Hello, did you have a chance to look at the website dashboard?

  •  2,979
    Andrew replied
    June 6, 2020 at 7:38pm

    Hi zimani,

    Sorry for late response.

    Could you try reuploading the Theme and check likely some files get corrupted during update . See url: http://themenectar.com/docs/salient/updating-salient/ .

    Thanks.

  • zimani replied
    June 8, 2020 at 1:11am

    Thank you, Andrew, it works!