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  Public Ticket #2436346
Footer
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Comments

  •  1
    Cristina started the conversation

    Hello, there is an image set up in the footer but whatever the background overlay, cannot see it. it could be seen at the beginning but since one of the last updates, it disappeared.

  •  2,979
    Andrew replied

    Hi Cristina,

    Remove and re-upload the footer background in Salient > Footer and make sure cache is cleared.

    Kind regards.

  •  1
    Cristina replied

    Hi Andrew, I did and nothing changed. How can this be fixed?
    I have the same problem on another website I am building now.

  •  2,979
    Andrew replied

    Hi Cristina,

    Could you allow us to login to your website to check that. We going to need username and password with admin privileges.

    Thanks.

  •   Cristina replied privately
  •   Andrew replied privately
  •   Cristina replied privately
  •  2,979
    Andrew replied

    Hi Cristina,

    I cannot access the login page which supposed to be here https://collectifecosolidaire.fr/wp-login.php

    Please share where login url it can be accessed.

    Thanks.

  •   Cristina replied privately
  •  2,979
    Andrew replied

    Hi Cristina,

    Can you help us investigate if the same issue happens when you deactivate other plugins. If it stops then you can identify the one by activating after the other.

    When footer is inspected there is an image being loaded from external source.

    2529206530.png


    Kind regards.

  •  1
    Cristina replied

    Hi Andrew,

    Thank you. I deactivated all plugins and also one by one. And the issue persists. I know there is an image uploaded for the footer. I have the same issue on another website I am working at...

  •  2,979
    Andrew replied

    Hi Cristina,

    It is caused by autoptimize plugin. Try using other caching plugins. 

    2191855610.png


    Kind regards.