Okay
  Public Ticket #2442697
Dropdown menu and absent image
Closed

Comments

  • Hélène started the conversation

    Hello,

    Out of nowhere since today I think, our website presents several problems, stangely not connected..

    – Dropdwon menu isn’t working anymore (used to display sub-menu on hover)
    – Images are not working, some still visible on mobile display

    I have disabled WP optimize since it appeared that images that were not set to “lazy load” were the one appearing on mobile display so I thought it had a link..! but it didn't seemd to change anything

    I anyone has a clue for me to test and proceed…

    many thanks,

    julie

  •  3,017
    Andrew replied

    Hi julie,

    Try switching to parent theme. If the issue is gone then try reinstalling the child theme.

    Kind regards.

  •  1
    michavdinther replied

    Hi there!

    Helene, we have experienced the exact same issues described by you below, and it all started earlier today:

    - None of the drop-downs are visible

    - All moving images are displayed as  blank squares

    - A booking function (by Woocommerce Bookings) is not showing any longer

    - A wrap-around image gallery isn't displayed properly

    Did you manage to find a solution? Any help would be greatly appreciated. 

    Best, Micha

  • Hélène replied

    @ Micha :

    everything went back to normal after a day broken, didn't even had the time to test the solution to switch to parent theme..

    I am still wondering what went wrong !

  •  1
    michavdinther replied

    Hélene, thank you! Same here, the issue seems to have resolved itself. Spooky! ;-)

  •  3,017
    Andrew replied

    Hi julie & Micha,

    That was weird, we can close the ticket if the issues are cleared.

    Thanks.  

  • Hélène replied

    Hi,

    Exact same problem is back..

    I tried switching to parent theme, the issue is not gone.

  •  1
    michavdinther replied

    Same here! This morning, the issues with the website returned. Obviously, this seems to happen not just us ... 

  • Hélène replied


  •  3,017
    Andrew replied

    Hi there,

    I visited the following website and everything works fine https://www.edeni.fr/.

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 

    Thanks.