Since yesterday, I am facing an issue with my website, wherein certain elements such as images and text sliders are not loading on any of the pages on the desktop version.
Mobile version is working fine.
I've re-updated the theme. But no change.
Sometimes slider /images and everything works, but sometimes not. Screenshots comparing different scenarios on same settings: https://prnt.sc/t101m3
There are no recent errors in error Logs. But the browser console shows some error: https://prnt.sc/t106ai
I updated the plugins and themes. Also re-checked css and other custom work, all is good here.
There is no issue with the plugins installed, as disabling them didn't fix the issue.
I've cleared all my browser cache, and contacted the hosting to get server cache cleared as well.
I am unable to identify the source of the problem. Maybe because of some conflict in loading the elements with the theme coding. Can you please look into the same?
Hi There!
Since yesterday, I am facing an issue with my website, wherein certain elements such as images and text sliders are not loading on any of the pages on the desktop version.
Mobile version is working fine.
I've re-updated the theme. But no change.
Sometimes slider /images and everything works, but sometimes not.
Screenshots comparing different scenarios on same settings:
https://prnt.sc/t101m3
https://prnt.sc/t1029p
https://prnt.sc/t102nc
There are no recent errors in error Logs. But the browser console shows some error: https://prnt.sc/t106ai
I updated the plugins and themes. Also re-checked css and other custom work, all is good here.
There is no issue with the plugins installed, as disabling them didn't fix the issue.
I've cleared all my browser cache, and contacted the hosting to get server cache cleared as well.
I am unable to identify the source of the problem. Maybe because of some conflict in loading the elements with the theme coding. Can you please look into the same?
In anticipation of your prompt response.
Hey Arnav Bhattacharya,
Thanks for using Salient.
Were you able to get a response from the Hosting Provider to see if things are running correctly on their end.
Also Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .
Thanks
ThemeNectar Support Team