Hi cloudlim,

Try testing for a plugin conflict. You can do this by deactivating all third party plugins. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

Hi cloudlim,

Could you allow us to login to your website. We going to need username and password with admin privileges.

Thanks.

Hi cloudlim,

The login credentials seems incorrect. Please confirm and share again.

Thanks.

Hey Again,

The user pass is still not working. Please make sure your PHP settings are adjusted correctly: http://themenectar.com/docs/salient/updating-salient/#troubleshooting . 

Thanks

Hey Again,

This JS code is causing an Error and therefore stopping the Theme Options from loading.

Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks 

Hey Again,

This is most likely occurring because your server has a low maximum file size upload/low maximum execution time set in the PHP settings. You must increase the following PHP settings to be greater than 29M (Any reputable hosting company will assist you with this quickly & hassle free):

• upload_max_filesize – greater than 29M
• post_max_size – greater than 29M
• max_execution_time – greater than 100

Thanks