Okay
  Public Ticket #2457119
Website down!!
Closed

Comments

  • Karl started the conversation

    Our hosting provider WPEngine is reporting that the Salient theme we are using is causing the problem.

    "Issue appears to be stemming from your visual composer attached to the theme. The specific plugin is: js_composer_salient. I currently have it deactivated, the site is not loading 100% but its loading now instead of giving just an error. I would highly recommend contacting the theme developer in regards to this issue"

    Apparently the theme is consuming all available memory causing a fatal error and pages not loading. We are not sure why as we built the site using this theme and it has been live for several years now.

  • Karl replied

    The specific error thats being provided is:

    Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 32768 bytes). This is only appearing when I have the js_composer_salient plugin activated. I have it deactivated currently.

  •  8,884
    Tahir replied

    Hey Again,

    Please contact your hosting provider to have them allocate more memory by adjusting the PHP settings. Also see: http://themenectar.com/docs/salient/updating-salient/#troubleshooting . 

    Thanks


    ThemeNectar Support Team