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  Public Ticket #2468818
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  •  2
    proctermj started the conversation

    Hi,

    Apostrophes ' and quotation marks " are not being coded correctly - see below from above web link:

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    Boy’s Player Pathway allowing our Boy’s to have the very best opportunities to the various levels of coaching and support throughout their time with us.

    Our aim is to identify those boy’s with the potential and dedication required to play not only at a County level, but potentially at National level, this is something we try to achieve on a regular basis. This comes down to our boy’s being offered coaching at a very high level from some of the most experienced coaches around, Graham Walker and Steve Robinson, both our lead coaches, both England Golf coaches and both awarded “Coaches of the Year†2015 & 2019 and 2016 & 2017 respectively. Given the size of Yorkshire we are supported by a team of coaches.

    -------------------------------------------------------------------------------------------------------------

    Can you please help to resolve.

    All of the website has this issue so it needs to be addressed globally.


    Thanks



    Mike

  •  8,884
    Tahir replied

    Hey Again,

    Make sure you select the Appropriate Font Subset  in the Typography Section that has those extra characters. 

    4009290540.png

    Thanks 


    ThemeNectar Support Team 

  •  2
    proctermj replied

    Hi Tahir,

    Thanks for your response.

    However I do not appear to have that option! - see attached.

    Regards


    Mike

  •  8,884
    Tahir replied

    You seem to be using the Default Open Sans Font . Try setting another one via the Google Fonts List and add in the relevant subset. 

    Try using "Roboto" as its used here on the Ticksy System. 

    Thanks


    ThemeNectar Support Team 

  •  2
    proctermj replied

    Hi Tahir,

    Yes - been using the default font for over a year without any issues.

    Changed the font a few times just now and the website body text changed accordingly.

    However, none of the font subsets appear to work as the issue is still present.

    Cache cleared after every change.

    Currently set on Roboto with subset of Latin Extended.

    Any further suggestions to try?

    Regards


    Mike

  •  1,079
    ThemeNectar replied

    Hey Mike,

    This appears to be an actual encoding issue with your WordPress setup rather than a font issue. You could confirm this by temporarily disabling Salient for the default WordPress theme - Have changed anything at all relating to your database recently? 

    The symbols ’ would be shown in place of a single quotation mark when the default UTF8 encoding fails. If this change starting occurring globally and suddenly on your site, and it is not just related to new text (which may have been copy/pasted from another source which could cause it like Microsoft Word), then a database level change would likely be required.


    There's a couple of things you can try before altering anything with the database. Here's a guide which discusses the topic of charset encoding within your wp-config.php file:

    https://theblogpress.com/seeing-weird-characters-on-blog-how-to-fix-wordpress-character-encoding-latin1-to-utf8/

    If that doesn't work than the next step would be try the solutions here: https://wordpress.stackexchange.com/questions/156626/strange-characters-despite-everything-being-utf-8#answer-156670

  •  2
    proctermj replied

    Thanks for the response.

    Too complex for me to resolve.

    Do you offer a service to undertake resolution of this issue for a fee?

    Regards


    Mike Procter


  •  8,884
    Tahir replied

    Hey Again,

    Unfortunately, We are not available at the moment. Try contacting your hosting provider and have them look into this .

    Thanks 


    ThemeNectar Support Team